Last updated: August 12, 2025
UKDubaiAroma operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a seamless shopping experience (the “Services”). Our store is powered by Shopify/WooCommerce, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details: name, billing/shipping address, phone number, email.
Financial information: payment method, transaction details, payment confirmation (we do not store full credit/debit card details).
Account information: username, password, preferences, and settings.
Transaction information: products you view, add to your cart, purchase, return, or exchange.
Communications: details you provide when contacting us (e.g., customer support inquiries).
Device & usage information: IP address, browser, device details, and activity on our website.
Sources of Personal Information
We may collect your personal information from:
Directly from you (when you create an account, place an order, or contact us).
Automatically when you browse or use the Services (cookies, analytics, etc.).
Our service providers (e.g., payment gateways, delivery partners, email services).
Partners or third parties when necessary to provide our Services.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Provide and improve Services: process orders, fulfill deliveries, manage accounts, and personalize shopping experience.
Marketing & Advertising: send promotional emails/SMS, display ads, and recommend products (you can opt out anytime).
Security & Fraud Prevention: authenticate accounts, process payments securely, and detect fraudulent activity.
Customer Support: respond to inquiries, provide after-sales service, and handle returns/exchanges.
Legal Compliance: comply with laws, respond to government requests, and enforce our terms.
How We Disclose Your Personal Information
We may share your information:
With Shopify/WooCommerce and trusted service providers (payments, shipping, analytics).
With marketing partners for personalized advertising (subject to opt-out).
When required by law or to protect rights, property, and safety.
With affiliates or in business transactions (e.g., merger, acquisition).
Security & Data Retention
We take reasonable steps to protect your information, but no system is 100% secure. We keep your data only as long as necessary for business, legal, or contractual purposes.
Your Rights
Depending on your location, you may have rights such as:
Access / Know – request a copy of the data we hold.
Delete – ask us to remove your data.
Correct – update inaccurate details.
Portability – request data transfer to another service.
Opt-out – from targeted ads or marketing communications.
You may exercise these rights by contacting us at the details below.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
📧 Email: info@ukdubaiaroma.com